AK Bets FAQ – Answers to all your questions

AK Bets is strictly for users aged 18 and above. By registering, you confirm that you meet this age requirement. Registration or use of an account by minors is strictly prohibited.

Each person may only create one account. Having multiple accounts is a direct violation of our terms, and if detected, all associated accounts may be suspended.

Click "Forgot Password?" on the login page. A reset link will be sent to your registered mobile number or email. Use it to set a new password.

Wait 60 seconds and click the "Resend" button. If you still don't receive it, try the email OTP option. For further assistance, reach out to us via live chat.

Yes, you can change your mobile number from Account Settings after logging in. A verification code will be sent to your old number to confirm the change. Contact support if you need further assistance.

KYC is not required for registration or small transactions. However, for large withdrawals or when certain thresholds are exceeded, you may be asked to verify your identity using a national ID card or passport.

Yes. You can temporarily or permanently close your account at any time. To request self-exclusion or account closure, contact support or visit the responsible gambling page.

AK Bets supports deposits via Mobile Banking, direct bank transfer, and e-wallets. Visit the Cashier page for the latest list of available methods.

The minimum deposit amount varies by payment method. Mobile Banking deposits typically start from BDT 100. Contact the Cashier page or our support team for exact amounts.

Mobile banking and e-wallet deposits are credited to your account instantly in most cases. Bank transfers may take 1–3 business days. If a deposit hasn't arrived, contact support with your transaction reference.

Withdrawal requests are typically processed within 24 hours of submission. Mobile banking withdrawals are faster; bank transfers may take 1–3 business days. VIP members receive priority processing.

Ak bets does not charge any fees for deposits or withdrawals. However, your payment provider may apply service charges. Please check your payment method's fee structure before making a transaction.

Common reasons for withdrawal rejection include:

• KYC verification not completed
• Bonus wagering requirements not met
• Incorrect or incomplete account information
• Payment account name mismatch

No, bonuses cannot be withdrawn directly. Every bonus carries a wagering requirement (rollover requirement). Once you have completed the required wagering, any winnings from the bonus become withdrawable. Full terms are available on the Terms & Conditions page.

Deposits that have already been processed generally cannot be cancelled. However, if a withdrawal request is still pending, it may be cancelled before it is processed. Check your transaction history for the current status of any request.

Ak bets offers betting on over 50 sports, including cricket, football, badminton, tennis, basketball, and kabaddi. With live betting, you can place wagers even while a match is in progress.

Yes, ak bets supports all bet types including singles, accumulators (parlays), system bets, and combo bets. With accumulators, you can select multiple events in one bet to increase your potential winnings.

If an event is cancelled or abandoned, the stake for that bet is refunded. In an accumulator, a cancelled selection is voided and the remaining selections continue as normal.

Yes, Cash Out is available on selected events, allowing you to take a partial or full return before the match ends. Events with Cash Out available are clearly marked in the live betting section.

Minimum bet amounts vary by event and market, but generally start from 10 BDT. The maximum limit depends on the event type, odds, and your account level.

No — the odds confirmed at the time you place your bet are final. Any subsequent odds changes will not affect your bet. However, if the odds change during the bet placement process itself, a confirmation pop-up may appear.

Ak bets features over 500 casino games, including slots, Live Casino (blackjack, roulette, baccarat), poker, card games, and virtual sports — all sourced from the world's leading software providers.

Yes, all games on ak bets are powered by RNG (Random Number Generator) technology and are regularly audited by independent third parties. In the Live Casino, real dealers run the games via live broadcast.

Some slots and casino games offer a demo mode, letting you practice without wagering real money. Live Casino games do not have a demo mode. If you receive a free spins bonus, you can play real games at no cost.

Yes, any jackpot you win will be credited to your account in full. Identity verification may be required for large jackpot wins. Please refer to the full terms and conditions page for details.

The outcome of the round in progress before the disconnection is recorded on the game server. Once you reconnect, the correct result for that round will be reflected in your account. Contact support if you have any concerns.

Each slot game has its own RTP (Return to Player). Most games offer an RTP of 93%–97%. You can check the exact RTP for each game on its info page or by clicking the "i" button.

Registering on AK Bets automatically enrolls you in the VIP program. You earn points with every bet placed, and accumulating points advances you to higher levels. Higher levels unlock better rewards and benefits.

To receive the welcome bonus, your first deposit must be made within 72 hours of registration. A wagering requirement must be met before the bonus can be withdrawn. See the bonus page for full terms and conditions.

Cashback bonuses are typically awarded on a weekly or monthly basis. A percentage of your net losses during the period is credited back to your account. The higher your VIP level, the higher your cashback rate.

Free bets generally come with restrictions such as specific sports categories or minimum odds requirements. Eligible events and markets are determined by the offer's terms and conditions. Free bets expire if not used before the deadline.

Yes, VIP points may have an expiry period. Points can decrease if your account remains inactive for an extended time. Check your VIP dashboard for full details on your point balance and expiry.

Reload bonus availability depends on your VIP level and account activity. Higher-tier VIP members receive reload offers more frequently. Check the promos page and your personal offers section regularly.

The AK Bets app is available for both Android and iOS on our download page. The Android APK can be downloaded directly, while the iOS version may be available on the App Store.

To install a third-party APK on Android, go to Settings and enable "Unknown Sources" or "Install from Unknown Sources". Then tap the downloaded APK file to install. If you run into issues, contact our support team.

Yes, the ak bets mobile app offers everything available on the website — Sports Betting, casino, deposits, withdrawals, VIP dashboard, and more. You'll also benefit from push notifications.

When an update is available for Android, you will see an in-app notification, or you can download the latest APK from our download page and reinstall. On iOS, updates are handled automatically through the App Store.

First, fully close the app and reopen it. If that doesn't help, restart your phone. Still having issues? Clear the app cache (Settings > Apps > AK Bets > Clear Cache). If the problem persists, try reinstalling the app.